As an L2/L3 Developer Support Agent at Airbus from July 2020 to May 2023, I spearheaded critical missions within the PLM/ELEC framework, focusing on data processing for the aircraft electrical harnesses. My responsibilities included managing various aspects such as model modification, user support, task automation, bug resolution, and software version migration. My expertise extends to the use of Agile Safe methodologies and various software applications, contributing to the success of projects at Airbus.